When will I receive my first invoice?

This will depend on when in the month your business smart meter is installed.

I have received my first invoice and it is based on estimated meter reads. Why?

This could be due to poor signal. We may have to send an estimated invoice or ask you to provide meter readings.

How often will you take a reading?

You can choose how often you want us to collect information from your smart meter, either every half hour, daily or monthly. Unless you tell us differently, we’ll collect the data daily and use it to produce accurate bills and generate information about your usage. To change your preference, just contact us or email business.smart@shellenergy.co.uk.

I have a Shell Energy business smart meter. Can I change suppliers?

A business smart meter does not affect your right to switch energy supplier. If it’s a SMETS2 meter you should not experience any issues moving supplier. However, some older smart meters may not work the same when you switch suppliers.

Should my newly installed business smart meter be set to zero?

All meters at the point of installation will start at zero.

How do I read the smart meter installed at my business?

Meter readings are sent to us automatically, so you don’t need to read your meter. For this reason, in-home displays (IHDs) are not provided to business customers as standard. If you would like to find out how to read your smart meter, then click here. 

What happens to my smart meter if I switch supplier?

If you are a business customer and we have fitted a second-generation smart meter (SMETS2) this is connected to a central wireless network and it will continue to work if you switch energy supplier.

My smart meter is not working, who do I contact?

If you think your smart meter has lost its connection, then check to see if the power cable is inserted.

If your smart meter is faulty or you suspect your smart meter has issues then contact us or email business.smart@shellenergy.co.uk.

In the meantime, you may have to submit meter reads manually until the problem is resolved.