Shell Energy has committed to the Retail Energy Code to ensure the best experience for our customers. The Retail Energy Code is a set of rules that energy suppliers must meet when installing smart meters in homes and small businesses. These rules help ensure that customers receive the information and support they need in order to use their smart meter. Visit for more information.

What is a smart meter?

A smart meter accurately measures your electricity or gas usage and then sends regular updates on your energy usage to your energy supplier. Installing a smart meter means you will no longer need to take manual electricity or gas readings.

There are two types of smart meter – first and second generation.

We will install second generation smart meters, known as SMETS2. These have been the default meter installed from 2018. When installed, second generation smart meters are linked to the central wireless network as standard.

First generation smart meters will transit your energy usage but can lose functionality when you switch supplier. There’s a fix in place to mitigate the risk of this issue by remotely connecting first generation meters to the central wireless network.

How do smart meters work?

Your smart meter will measure energy consumption at your business, monitor your usage and transmit the data to your energy supplier via a central wireless network.

Smart meter vs. non-smart meter – what’s the difference?

A smart meter is different to a traditional meter because it transmits your energy usage to your energy supplier. A traditional meter tracks your usage but does not communicate this to your supplier.

What are the benefits of a smart meter?

Your business can benefit from:

  • Better account management - real-time data keeps your bills accurate.
  • Operational efficiency - there's no need to provide manual meter reads, saving your business time and resource.
  • Smarter issue resolution - supply issues can be identified and diagnosed earlier, limiting operational downtime.

Will a smart meter reduce my costs?

A smart meter will ensure you receive more accurate energy invoices. It will also cut operational costs associated with manual meter reads. However, on its own a smart meter will not improve the energy efficiency of your business. To access energy efficiency advice for your business, click here

Do I need a smart meter?

Energy suppliers like Shell Energy have a legal obligation to take ‘all reasonable steps’ to offer the installation of smart meters to small business customers by 31 December 2021.

Whilst there are many benefits associated with smart meters it is not a legal requirement to have a smart meter installed.

Will you share my energy usage data?

Your smart meter will record your usage and unit cost information which is then accessed by us and our metering partners remotely. Your smart meter data will not be shared with other parties without your permission. For more information, view our Privacy Policy.

Can I get a smart meter if my business is home-based?

Yes – every home across Great Britain will be offered a smart meter before the end of 2025. If you run your business from home, you will be eligible for a smart meter too.

Can I have a smart meter for my gas supply?

We are currently only installing electricity smart meters for microbusinesses. Smart meters for your gas supply will be installed at a later date, however, if we supply both utilities, we can arrange for a dual fuel engineer to attend your site and switch both meters at the same time. If your gas is supplied by another energy supplier, you will need to contact them to upgrade your gas meter to a smart meter. If you’re interested in any other meter installation then contact us.

I am a large business. What type of smart meter can I have?

If you use more than 100,000 kWh electricity, or more than 293,000 kWh gas a year and you are not a microbusiness you can choose between an Automatic Meter Reading (AMR) smart meter and a SMETS2 smart meter. Both offer similar benefits, depending on your needs – see the comparison table below.

If you choose an AMR meter now and want to change to a new SMETS2 meter in the future, you may be charged for a new meter.


AMR meter

SMETS2 smart meter

Automatic meter readings



Accurate billing



Consumption data



Additional cost to install?


No – as long as you are eligible

Centralised wireless network?



Change of supplier

Your meter should operate the same subject to the new supplier having an agreement with the operator of the AMR meter

Your smart meter should continue to operate with the same functionality

When can I get one?


Subject to availability

To request an AMR meter, or to discuss any other meter upgrade queries please get in touch.

Do I need to pay for a smart meter?

Microbusinesses are eligible to receive a smart meter at no extra cost. If you are not a microbusiness or wish to swap an AMR meter for a SMETS2 smart meter, there may be a charge to change your meter. If you are unsure if you qualify, then contact us and we will let you know your options.