At Shell Energy, delivering competitive prices and great customer service is at the heart of everything we do. 

We do our best to understand what you need and work hard every day to get better at the things that matter to you. 

Being fair to our business customers is perhaps the single most important factor in achieving that. 

Our promise

Our Standards of Conduct help us to ensure that we treat you fairly at all times.

We promise to:

  • Ensure that we deliver competitive prices, and that you will always have the information you need to choose the contract that is right for your business
  • Listen to you and understand your business’ needs
  • Behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner
  • Provide information that:
    • is complete, accurate and not misleading
    • is communicated in plain and clear language
    • will enable you to make the right choices about your energy supply
  • Make it easy for you to contact us
  • Put things right if we make a mistake
  • Always keep you properly informed so that you have the right information to make the right choices