If you can smell burning, see fire or arcing or there are carbon monoxide fumes

Call 0330 0945 800 and select option 9 to report the issue immediately. 

If you:

  • Smell gas
  • Think you have a gas leak
  • Are worried about carbon monoxide fumes

Call 0800 111 999 for free 24 hours a day, seven days a week.

In the event of a gas emergency


  • Open doors and windows manually to allow ventilation (if the smell is indoors)
  • Turn off gas at the emergency control valve by the meter, if accessible – normally turned off when the handle is at right angles to the pipe
  • Avoid or put out any naked flames safely. 



  • Open electrical security entry doors or locks
  • Turn any electrical switches on or off 
  • Use mobile phones
  • Turn on any gas appliances
  • Smoke
  • Strike any matches or do anything that could ignite the gas.