If you know which team you’d like to speak with, here’s our team mailboxes so you can contact them directly:
|
Team |
Shell Energy Email Address |
|
Accounts Payable |
he-payables@shellenergy.co.uk |
|
Accounts Receivable |
accountsreceivableuk@shellenergy.co.uk |
|
Change of Tenancy |
moving@shellenergy.co.uk |
|
Commissions UK |
commissions@shellenergy.co.uk |
|
Complaints |
resolutions@shellenergy.co.uk |
|
Contract Acceptance |
contractacceptance@shellenergy.co.uk |
|
Contracts Processed |
Contractsprocessed@shellenergy.co.uk |
|
Credit Control |
collections@shellenergy.co.uk |
|
Customer Service |
contactus@shellenergy.co.uk |
|
Energy Theft |
revenueassurance@shellenergy.co.uk |
|
Erroneous Transfers |
transfererror@shellenergy.co.uk |
|
Feedback and Reviews |
feedback@shellenergy.co.uk |
|
Marketing |
b2bmarketing@shellenergy.co.uk |
|
Meter Reads |
reads@shellenergy.co.uk |
|
Metering Queries |
yourmeter@shellenergy.co.uk |
|
P272 Queries |
P272queries@shellenergy.co.uk |
|
Pricing |
businesspricing@shellenergy.co.uk |
|
Registrations |
Registrations@shellenergy.co.uk |
|
Sales |
uksales@shellenergy.co.uk |
|
Settlements - Gas |
GasSettlements@shellenergy.co.uk |
|
Settlements – Half Hourly |
HHSettlements@shellenergy.co.uk |
|
Settlements – Non-half Hourly |
NHHSettlements@shellenergy.co.uk |
|
UK Trading Desk |
UKtrading@shellenergy.co.uk |
| Tender Requests |
tenders@shellenergy.co.uk |
If the team mailbox isn’t listed, please get in touch using our online form.